• that any nut, bolt or tool dropped from atop a machine always pinballs its way into any bucket or drain pan of oil left under the machine?
• that the higher off the ground a repair is needed, the more likely the manufacturer used an oddball-size nut or fastener that requires extra trips up and down ladders to get the correct tool?
• that convenience store food tastes so good after midnight?
• that if you’ve got a machine’s delicate innards scattered in a million pieces, a 40 percent chance of rain guarantees a 100 percent chance of a frog-strangling downpour?
• that if a customer says, “Just fix it, I’ve got to have it running today,” he means he will want to discuss in detail the cost of every part and the time for every step of the repair once the bill arrives.
• that we grimace and make faces when we’re pulling hard on a wrench?
— Dan Anderson
