Isuzu Commercial Truck of Canada, Inc., a distributor of Canada’s best-selling low-cab-forward trucks, recently announced its long-term collaboration with Decisiv, an industry-leading provider of dealer Service Relationship Management (SRM) software.
Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry. Its SRM platform is the foundation for the nearly 5,000 service locations across North America that manage more than 3.5 million service and repair events for commercial vehicles annually. Through Decisiv’s SRM platform, dealers, service providers, manufacturers, and fleet and asset managers can communicate and collaborate during every service event.
The Isuzu Connect program has now been enhanced for the Isuzu dealer network and is being implemented in all Isuzu commercial truck dealerships across the US and Canada over a multi-year rollout plan.
For customers, the benefits of the Isuzu Connect program will provide “next-level quality” of communication, more timely estimates, and even increased repair accuracy, which means trucks will always be fixed correctly the first time. This will reduce truck/fleet downtime by up to 25 percent which should drive customer satisfaction and client retention for repeat business.
“Isuzu Connect will align the Isuzu dealer network with our goal of enhancing the customer experience in a time where the product and technology gaps have continued to get narrower,” said Shaun Skinner, President of Isuzu Commercial Truck of Canada. “Our dealership associates will have more tools at their fingertips, including Isuzu’s Uptime Support team, to minimize downtime and maintain a high level of efficiency within their service and parts operations.”
The program rollout will focus on quality and efficiency for dealership users by leveraging dealer management system (DMS) integrations such as CDK, Karmak Fusion, Procede and others. This will eliminate redundancies and will better-utilize the Isuzu Connect platform and each dealership’s DMS.
“As customer expectations continue to change in a constantly evolving market, Isuzu will also continue to integrate its systems with the Isuzu Connect platform to further streamline routine functions used most frequently by dealership associates,” said Skinner. “Future connection integrations will also support new vehicle technology such as EV trucks, telematics, maintenance reminders and vehicle sharing. Isuzu is committed to ensuring Isuzu customers realize maximum value from their investment in our extensive line of Class 3-7 low cab forward diesel- and gasoline-powered trucks.”
Headquartered in Anaheim, California, Isuzu Commercial Truck of America, Inc. is the distributor of Isuzu commercial vehicles in the United States and in Canada via its subsidiary, Isuzu Commercial Truck of Canada, Inc. They are both a subsidiary of Isuzu Motors Limited, one of the world’s largest manufacturers of medium- and heavy-duty trucks. For more information, call (866) 441-9638 or visit https://www.isuzucv.com.
For information on Decisiv, visit https://www.decisiv.com/.