Trimble and Daimler Truck North America (DTNA) have unveiled a powerful new integration between Trimble Road Call, part of the TMT Fleet Maintenance suite, and Freightliner Service Tracker.
Announced at the Technology & Maintenance Council’s Annual Meeting, this collaboration is set to simplify and accelerate the repair process for commercial fleets.
With repair and maintenance costs on the rise and fleet downtime averaging 2.5 percent to five percent daily, the need for streamlined, digital solutions has never been greater. This integration addresses the inefficiencies caused by fragmented systems and manual workflows, offering a unified interface that connects fleets, OEMs (original equipment manufacturers), and service providers.
Key Features Include:
- Real-Time Synchronization: Equipment status and repair data are instantly shared between TMT Fleet Maintenance and Service Tracker, enabling seamless coordination between fleet managers and DTNA technicians.
- Live Status Updates: Fleets receive continuous updates throughout the repair process—from job initiation to estimated completion and vehicle pickup.
- Automatic Repair Orders: If a truck arrives unexpectedly at a service center, technicians can input repair details directly into the system, triggering automatic repair order creation in TMT.
“This collaboration redefines how fleets manage maintenance,” commented Paul Romanaggi, Chief CX (Chief Experience) Officer and GM of Service and Warranty at DTNA. “It’s about maximizing uptime and ensuring smooth operations for drivers and customers alike.”
Brian Mulshine, Senior Director of Product Management at Trimble, added, “By connecting our platforms, we’re not just reducing downtime—we’re building a more efficient and resilient trucking industry.”
The integration is available to Daimler customers using Service Tracker and Trimble TMT Fleet Maintenance version 2023.2.3.817 or higher. It supports both on-premise and SaaS (software as a service) deployments and is compatible with other third-party maintenance tools.
To learn more, visit www.trimble.com.